WIRELESS HOME PHONE BEEPING SOUND

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WIRELESS HOME PHONE BEEPING SOUND

I got the ZTE wireless home phone a week ago, and everything was going well until my callers or those I called mentioned that they hear a beeping sound on their end, like someone is pressing a phone key...and it just keeps happening and is annoying them.

 

But I don't hear anything on my side....

 

 I was reading that those on AT&T in the USA have the same problem.....

 

And there is no solution!

 

Anyone else experienced this?  I think I'm going to return the darn thing and cancel this home service.

 

 

Accepted Solution

Re: Noisey Phone

Hi ShadowPatches,

 

Sorry to hear about this. 

 

This issue is caused by a firmware glitch on the device meaning a limited amount of ZTE Wireless Home Phone devices are emitting Dual-Tone Multi-Frequency (DTMF) during a phone conversation. This results in a beeping noise.

 

We've updated the firmware of the devices at our inventory to fix this issue and we will gladly exchange the one you currently have with one that has the latest firmware.

 

Please contact customer service to process the exchange. You may reference this post if need be.

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I'm a Contributor Level 2
I'm a Contributor Level 2

Re: Noisey Phone

I too have the same problem.  Everyone I talk to says it sounds like I am pressing buttons while talking.  Numerous times during a call.  Very annoying for us as well as the people we are talking to!  There is another post in the forums here with this problem listed.  People have said they have called in and exchanged their modems but it didn't fix it.  I'll give it a shot; call in to exchange mine, but if the 2nd modem does the same thing, we'll be cancelling the service. 

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Community Manager
Community Manager

Re: WIRELESS HOME PHONE BEEPING SOUND

I'm sorry to hear about this everyone.

 

This issue is caused by a firmware glitch on the device meaning a limited amount of ZTE Wireless Home Phone devices are emitting Dual-Tone Multi-Frequency (DTMF) during a phone conversation. This results in a beeping noise.

 

We've updated the firmware of the devices at our inventory to fix this issue and we will gladly exchange the one you currently have with one that has the latest firmware.

 

Please contact customer service to process the exchange. You may reference this post if need be.



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I'm a Contributor Level 2
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Re: WIRELESS HOME PHONE BEEPING SOUND

Well, I got a new modem.  And it's still beeping on calls.  Confused

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Re: Noisey Phone

I've done the modem replacement yesterday, and still beeping on calls.  Not fixed at all. Confused

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Re: WIRELESS HOME PHONE BEEPING SOUND

OMG, I called Fido like last week about the same thing but they didnt know what the problem would be, so glad it's figured out, will contact them again.

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Re: Noisey Phone

Any actual fix for this yet?  I had my modem replaced with the supposed new firmware update and the phone still does this same beeping.  Nothing has been fixed at all. 

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I'm a Contributor Level 2
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Re: WIRELESS HOME PHONE BEEPING SOUND

Any actual fix for this yet?  I had my modem replaced with the supposed new firmware update and the phone still does this same beeping.  Nothing has been fixed at all.

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I'm a Contributor Level 2
I'm a Contributor Level 2

Re: Noisey Phone

Another month later, and still beeping.  Any word on a *real* fix for this?

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Re: WIRELESS HOME PHONE BEEPING SOUND

Now mid-July and home phone is still beeping.  Any *real* fix for this yet?

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Community Specialist
Community Specialist

Re: Noisey Phone

Hi there 

 

 



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