Voicemail stopped working after switching to $60 for 10 GB plan

Voicemail stopped working after switching to $60 for 10 GB plan

Voicemail stopped working after switching to $60 for 10 GB plan

gp604
I'm a Participant Level 3

Voicemail stopped working after switching to $60 for 10 GB plan

Hi there, I switched to the new $60 for 10 GB plan last night. However, after switching, my voicemail stopped working and when I hold down the 1 key on my phone, it asks me to input the voicemail number.

 

I have been waiting on the Fido Chat for 1 hour with no response, and when I call 611 I get a message saying that they cannot take my call.

 

Is someone able to help me with this?

 

Thanks,

Geoff

34 REPLIES 34
monika
I'm a Participant Level 2

My vm is also gone after switching plans. I understand it's a busy time but is there another way to log a service request other than calling in? I don't have time to sit on hold for an hour plus.

FidoMaria
Former Moderator

Hi @monika & welcome to the Community!

 

Do you still need help with this? If so, send me a PM. Smiley



monika
I'm a Participant Level 2

@FidoMaria - sent a pm. Thanks!

Nickel520
I'm a Participant Level 2

VM for both of my phone lines are also gone after switching to $60 for 10 GB plan, this is causing issues since we use VM quite often...

Also, our phones are showing that we both only have 5 GB each. When is the bonus 5 GB going to be available?

Please help!

 

Hey @Nickel520

 

I'll be sending you a PM shortly so we can take a look at that together. 

 

Talk to you soon! 



Earl00
I'm a Participant Level 1

Hi, mine and my wife's phones are both missing voicemail after switching plans as well. Any help would be appreciated!

FidoMaria
Former Moderator

Hi @Earl00 I'll send you a PM! Smiley



Pasha3
I'm a Participant Level 1

after the cycle changed and my new plans were in place, my account no longer had call ID (name ID still not working) or voice mail...called in and had it fixed. now I realised I no longer have call waiting....not impressed 

FidoMaria
Former Moderator

Hi @Pasha3! That doesn't seem right. I'll send you a PM to take a look at your account.

 

Chat soon!



ImMVC
I'm a Participant Level 1

same thing here.  no VM.  

 

I understand it has nothing to do with the CSR.  They are trying their best to retain Fido's customers. But as for the Fido's Tech team... seriously?? like.... seriously?  I strongly suggest you to revisit the coding of your system, as it's proven to be pretty customer unfriendly

Hey @ImMVC,

 

Thanks for your feedback. PM coming your way! 



Hey @ImMVC,

 

Thanks for your feedback. PM coming your way! 



lycheepop
I'm a Participant Level 3

I am experienceing the same thing, I only noticed this today when I picked up a call the 2nd time it rang and my friend mentioned that voicemail didn't come on. 

 

Is someone able to help us with this?

ANG1460
I'm a Participant Level 1

I also have noted that after activating the new pulse plan that my voicemail has been deactivated and nowhere to be found. Please help!

twkeeton1
I'm a Participant Level 1

Same with me. No voicemail since I switched over to the new plan.

 

I see that the bonus 5 gbs will be added when the new billing period begins.

 

Can't get through on LiveChat. Can't get through on the phone. I even sent an email through the Fido website yesterday morning. The promise was, they would get back to you within 24 hours.

 

I did manage to talk to two people at different times. They insisted on transferring my call. Of course, when they did, I received the recording, "Call back later".

 

Not good 😞

 

 

lemdog
I'm a Participant Level 3

same here.

VM doesnt work now.   kind of annoying to have to try to 'contact' support again to have it re-enabled after the time poeple spent trying to reach someone.

 

i was able to swith to the plan via my account online.  (still says 5gb for $60 so i am waiting for my new cycle to start in a few days to see if it actually changes to 10gb for $60)

 

but yeah,  voicemail does not work now for me.

FidoStephane
Community Specialist

Hey there @P0d and @lemdog

 

I'll you both PMs so we can have a look at your accounts and ensure everything is properly set up. 

 

Note: Due to high volumes, there will be a longer delay between our responses 



Skiing
I'm a Participant Level 2

That is exactly what happened to me let me know if you get it fixed. Thank you

KAPABLE-K
MVP

Hello @gp604,

 

Your voicemail got reset because of the plan change, you can get the voicemail number along with more info on how to set it up here.



gp604
I'm a Participant Level 3

I appreciate the response, but entering the voicemail number on my phone does not work. It seems that the voicemail service was removed from my account. Also, the option to reset my voicemail password via the 611 menu says my account is not authorized.

 

I think I need someone from Fido support to re-add voicemail (the free 3 message version) to my account.

 

Thanks,

Geoff