Hi there, I switched to the new $60 for 10 GB plan last night. However, after switching, my voicemail stopped working and when I hold down the 1 key on my phone, it asks me to input the voicemail number.
I have been waiting on the Fido Chat for 1 hour with no response, and when I call 611 I get a message saying that they cannot take my call.
Is someone able to help me with this?
My vm is also gone after switching plans. I understand it's a busy time but is there another way to log a service request other than calling in? I don't have time to sit on hold for an hour plus.
VM for both of my phone lines are also gone after switching to $60 for 10 GB plan, this is causing issues since we use VM quite often...
Also, our phones are showing that we both only have 5 GB each. When is the bonus 5 GB going to be available?
after the cycle changed and my new plans were in place, my account no longer had call ID (name ID still not working) or voice mail...called in and had it fixed. now I realised I no longer have call waiting....not impressed
same thing here. no VM.
I understand it has nothing to do with the CSR. They are trying their best to retain Fido's customers. But as for the Fido's Tech team... seriously?? like.... seriously? I strongly suggest you to revisit the coding of your system, as it's proven to be pretty customer unfriendly
I am experienceing the same thing, I only noticed this today when I picked up a call the 2nd time it rang and my friend mentioned that voicemail didn't come on.
Is someone able to help us with this?
Same with me. No voicemail since I switched over to the new plan.
I see that the bonus 5 gbs will be added when the new billing period begins.
Can't get through on LiveChat. Can't get through on the phone. I even sent an email through the Fido website yesterday morning. The promise was, they would get back to you within 24 hours.
I did manage to talk to two people at different times. They insisted on transferring my call. Of course, when they did, I received the recording, "Call back later".
Not good 😞
VM doesnt work now. kind of annoying to have to try to 'contact' support again to have it re-enabled after the time poeple spent trying to reach someone.
i was able to swith to the plan via my account online. (still says 5gb for $60 so i am waiting for my new cycle to start in a few days to see if it actually changes to 10gb for $60)
but yeah, voicemail does not work now for me.
I appreciate the response, but entering the voicemail number on my phone does not work. It seems that the voicemail service was removed from my account. Also, the option to reset my voicemail password via the 611 menu says my account is not authorized.
I think I need someone from Fido support to re-add voicemail (the free 3 message version) to my account.