Voicemail Prepaid

[bll]

I am on the $15 per month plan and it says that the voicemail is free. When I go to retreive a voicemail I get charged $1.40. Is this correct? If so how do I get rid of the voicemail?

** Edited to add labels** 

[bll]

Hey @bll,

Thanks for reaching out about this .

To retrieve your voicemails, air time applies. This means that you get billed your usual rate per minute to listen to the voicemail. 

If you want to have the option removed, it's possible ! Just let us know and we'll send you a PM to help! 

[FidoRanya · Accepted solution]

Hey @bll,

Thanks for reaching out about this .

To retrieve your voicemails, air time applies. This means that you get billed your usual rate per minute to listen to the voicemail. 

If you want to have the option removed, it's possible ! Just let us know and we'll send you a PM to help! 

[bll]

Yes, please remove the voice mail from my account.

Thank-you.

[bll]

Pleae send me the information on how to remove the voicemail. I can't believ that you charge for this. When I was with Virgin Mobile it was free as well as checking your account.

[FidoAlyson]

Hey @bll,

We can deactivate the voicemail for you. I'll send you a PM to check things out.