Voicemail Notification Missing

[paulfrank]

Hi,

I used to received voicemail notification (from number 18, saying I have received 1 voice msg) when someone leave me a message. Recently I stop receving these notification until people told me they left me messages. I have missed important messages and would need to check into VM time to time to make sure I catch up all the missing messages.  have done some troubleshooting (see below), but still no luck:

1) Clean up all the messages saved on the Sim card (all the msg from number 18)

2) Restarted my cell phone couple times

Phone: Samsung Galaxy S3

VM: mini VM, no data required.

I haven't tried reset my phone, this would be my last reserve....  Just wondering if anyone have similar situation and how can you fix it?

Thanks.

[FidoAlyson]

Hey paulfrank, Welcome to the Community!

I'll go ahead and send you a PM so we can check this out together

Talk to you soon!

[Annex]

Mines been broken since last sunday. Ticket 103642449. Any update on this?

[FidoKenny]

Hey Annex.

I'm sending you a PM to take a look at the ticket with you