Visual Voicemail is gone since changing to Fido Pulse

[luigip7777]

I changed my subscribtion to a Fido Pulse plan today and have now lost access to my Visual Voicemail.  How do I get this back?  Prior to changing services the agent assured me that I would retain all my services, and gain some extra data.  Please help!  How do I get visual voicemail back??

[KAPABLE-K]

@luigip7777 you might want to check out this earlier post of a user with the same issue here.

[FidoPierre]

Hey @luigip7777

Welcome to the Community. 

As @KAPABLE-K pointed out with this previous post, this may be due to a change with your value pack. Can you take a closer look at the email we sent following the price plan change and see if the value pack is still included as an add-on? 

Keep us posted.