Very unimpressed regarding customer service and the newest promotion

Very unimpressed regarding customer service and the newest promotion

Very unimpressed regarding customer service and the newest promotion

Proac
I'm Qualified Level 1

Very unimpressed regarding customer service and the newest promotion

Trying to take advantage of the new $60 10gig promotion. Visited the local corporate store and was informed I'd need to call or chat with a customer service rep as they couldn't/wouldn't help me in the store. That was around 1pm and I contacted Fido via chat through the website immediately. It's now 9:39pm and not a peep from Fido. I realize it's very busy but that's unacceptable. 

5 REPLIES 5
FidoMaria
Former Moderator

Hi @Proac & @rebz11!

 

Were you able to reach someone? Let me know. Smiley



rebz11
I'm a Participant Level 2

I had someone message me on Facebook messenger but haven’t heard back since 2 nights ago. 

Proac
I'm Qualified Level 1

Nope no one has gotten ahold of me and I'm past the point of trying. 

@rebz11, If you're already in conversation with us, we haven't forgotten about you, we're just really swamped. We'll get back to you as soon as we can Smiley

 

@Proac, Really sorry no one reached out to you yet. I'm sending you a PM now! 



rebz11
I'm a Participant Level 2

I agree! I left them a nice long message at the end of that survey they ask you to complete online. Yes we get it, your busy due to the "holiday sales" you have going on but you don't see best buy having 2-3 people on the floor during boxing day or most recently, black friday. Be properly staffed to answer customers back!