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Today I tried to contact a representative through Fido's live chat. I started waiting at around 3:30pm PST and it wasn't until 6:15pm PST that I was connected (that's almost 3 HOURS!). 5 minutes after connecting and doing the typical user confirmation stuff, I got disconnected. Nothing was accomplished and I felt like I wasted so much of my time. Disconnection was not on my side because my internet was working perfectly (I was on Netflix/Youtube while I waited). By the time I disconnected, live chat was closed for the day and I have to wait until tomorrow to begin waiting again.
3 hours is just way too long and I would definitely like to see Fido tackle this issue.
Nobody is answering live chat request right now
i am wondering the same. I've been connected for over an hour and no one answered.
Hey @angelayz, @Lorenzo1000, @Leun9382,
Thanks for your patience! We're really popular today so it may take a bit longer than usual for a response but we're doing our best to get to everyone as fast as we can.
Let us know if you need help here and we'll send you a PM.