Very long live chat wait time and disconnected!

Very long live chat wait time and disconnected!

Very long live chat wait time and disconnected!

angelayz
I'm a Participant Level 2

Very long live chat wait time and disconnected!

Today I tried to contact a representative through Fido's live chat. I started waiting at around 3:30pm PST and it wasn't until 6:15pm PST that I was connected (that's almost 3 HOURS!). 5 minutes after connecting and doing the typical user confirmation stuff, I got disconnected. Nothing was accomplished and I felt like I wasted so much of my time. Disconnection was not on my side because my internet was working perfectly (I was on Netflix/Youtube while I waited). By the time I disconnected, live chat was closed for the day and I have to wait until tomorrow to begin waiting again. 

 

3 hours is just way too long and I would definitely like to see Fido tackle this issue.

3 REPLIES 3
Lorenzo1000
I'm a Contributor Level 2

Nobody is answering live chat request right now

 

Leun9382
I'm a Participant Level 2

i am wondering the same. I've been connected for over an hour and no one answered.


Hey @angelayz, @Lorenzo1000, @Leun9382,

 

Thanks for your patience! We're really popular today so it may take a bit longer than usual for a response but we're doing our best to get to everyone as fast as we can. 

 

Let us know if you need help here and we'll send you a PM. Smiley