Very Poor Cell Reception

Reply
Highlighted
I'm a Contributor Level 2
I'm a Contributor Level 2

Very Poor Cell Reception

Anyone else experiencing poor signal strength in Burlington/Hamilton area? The last few days my signal has been **bleep**, and I called FIDO and the rep said they were not having network issues, not even due to the storm.

 

i am growing more and more fustrated, my text msgs and imsgs are starting to come through hours upon hours late and my calls are going straight to VM...

 

I have done a full reset on my network settings and reset my phone several times.

 

any solutions? I have an iphone 5

Flag this to a Moderator
Message 1 of 15
4,051 Views
Highlighted
I'm a Participant Level 1
I'm a Participant Level 1

phone reception breaking up

I'm living in the dufferin and bloor area of toronto.. my phone has very poor reception. no it's not the phone and I've a colleague in the area who has the same problem?? anyone else noticing this?

Flag this to a Moderator
Message 2 of 15
3,449 Views
Highlighted
Community Specialist
Community Specialist

Re: phone reception breaking up

No one responded to this post so I assume it's either an isolated issue or it was temporary.

 

If you are still experiencing this issue please contact our network department at 1888 481-3436 from a different phone (not your Fido phone)



Flag this to a Moderator
Message 3 of 15
3,418 Views
Highlighted
I'm a Participant Level 3
I'm a Participant Level 3

Re: Very Poor Cell Reception

Same problem in north end of Whitby (a.k.a. Brooklin).  Callers leave voicemail asking why I never answer my phone (HTC Desire C) and the reason is that it doesn't ring.  I rarely see two bars of signal strength, most often just one.  Called customer service and got the usual reply 'no one else in the area is complaining so you don't really have a problem.'  I'm looking into other carriers / phones to see if better reception is available.  I'm not about to spend $250+ on a cellular antenna.  If Fido wants to provide one gratis, I'd be willing to try it out.

Flag this to a Moderator
Message 4 of 15
3,322 Views
Highlighted
Community Specialist
Community Specialist

Re: Very Poor Cell Reception

Have you tried isolating the issue? Perhaps it's an issue with your phone or SIM.

 

Simply insert the SIM in another phone to see if the issue persists. If it does, the issue may be with the SIM card. If it doesn't, the issue is definitely with the phone



Flag this to a Moderator
Message 5 of 15
3,303 Views
Highlighted
I'm a Participant Level 3
I'm a Participant Level 3

Re: phone reception breaking up

I can understand why no one replied if they were using Fido's network in their attempt to post something.  My phone has had wildly variable reception in north Whitby since day #1 six years ago, from marginal to none at all, and gotten worse lately since some new houses went up between us and the cell tower nearby, and every time I call support (on my wife's Bell phone, btw) I get the same answer:  'We haven't received other complaints blah, blah, blah ...'  That could be because not many people have the opportunity to use a different cell service provider to call in to complain about Fido's spotty coverage.  Or Fido is just not that popular, perhaps with good reason;  I see a lot of Bell satellite dishes on those new houses, so it may be that they are using Bell's cellular service, too.   And yes, I did just this second give up trying to call someone from my front porch.  I thought by now we had gone beyond the old joke  'Can you hear me?  Can you hear me?  Can you hear me now?'  I believe I'll go to the local Telus store to see if they will lend me a phone so I can check their reception in the area.

Flag this to a Moderator
Message 6 of 15
3,244 Views
Highlighted
I'm a Participant Level 1
I'm a Participant Level 1

Re: phone reception breaking up

I live in the same area and I face the same issues, currently my brother switched to Virgin Mobile as they use bell network and it works perfect for him...

I will be considering them too... u might want to drop at one of their stores... the guy I know gave really good deal to my brother..

 

Flag this to a Moderator
Message 7 of 15
3,200 Views
Highlighted
I'm a Participant Level 3
I'm a Participant Level 3

Re: Very Poor Cell Reception

Just found this thread again and it is still relevant.  My cell service in north Whitby comes and goes randomly, especially since some new houses went up between us and the nearest cell tower.  Trying the SIM card in another phone is not a viable option when you don't have another phone to try it in.  My wife's ancient Bell phone works better than my brand new Sony Xperia M2, which, btw, came with a new SIM card, but no better reception.  I may ask the local Telus outlet if they will lend me a phone long enough to see if their network has better reach.

Flag this to a Moderator
Message 8 of 15
3,215 Views
Highlighted
I'm a Participant Level 3
I'm a Participant Level 3

Re: Very Poor Cell Reception

I am having the exact same issues with2 different cell phones on the Fido network. It's not the phone fault. It's the poor reception.
Flag this to a Moderator
Message 9 of 15
3,150 Views
Highlighted
I'm a Participant Level 3
I'm a Participant Level 3

Re: phone reception breaking up

I live in Alberta and I'm having the same issue.
Flag this to a Moderator
Message 10 of 15
3,153 Views