VVMP MMS Edition Bug

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I'm a Contributor Level 1 Twinge
I'm a Contributor Level 1

VVMP MMS Edition Bug

Hello Everyone,

 

I subscribe to the Visual Voicemail Plus feature, the MMS version. I recently had it enabled and am experiencing a qwirky but very annoying bug. I called Fido but the CSR's that I spoke to were unable to help me. Here is what happens. Lets say I get a voicemail message from phone number 416-555-1234 and they leave a message saying "Test 1234". Within about a minute I will receive the following MMS message:

 

"<Subject: New Wireless voicemail message>

(a "play" icon that will play the message)

From : 4165551234, Sep 17, 2012, 07:55:58, 6 sec.

 

"Test 1 2 3 4."

 

To listen to your Wireless voicemail message click on the attachment."

 

This is the whole message. Works perfectly, exactly how I would expect. I can read the text transcription of the message or touch the "play" icon within the MMS message to hear it. Now, exactly two hours later (right down to the exact minute) I will receive a second message but this will be an SMS and not a MMS message. It will contain:

 

"4165551234

Mon, 17 Sep 2012, 19:55:58

 

"Test 1 2 3 4."

 

Please call into your voicemail mailbox to listen to your message."

 

This second SMS message, that always arrives exactly two hours later, will always contain the same information as the first message. Why am I getting it? How do i stop it? It is quite annoying when you get a lot of voicemails like I do because it can be confusing and clutters my text messaging. I have tried using my standard phone (a factory unlocked Galaxy S2 GT-I9100) and using my Fido branded phone (I dont know the exact model but it is a very basic Motarolla dumbphone I picked up for about $50 as a backup phone). Since the same problem occurs on both a Fido and non-Fido phone I am reasonably sure it is not related to my phone(s). Any help would be appreciated. Thank you,

 

David

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I'm a Participant Level 2 StephanCanada
I'm a Participant Level 2

Re: VVMP MMS Edition Bug

I thought that this problem had been escalated, but nearly two months later, there is still no resolution.  This does not shine a good light on the Fido/Rogers technical support.

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I'm a Contributor Level 1 MrMobile
I'm a Contributor Level 1

Re: VVMP MMS Edition Bug

The last I heard was when I submitted images of my SMS and MMS to FidoJudhy back at the beginning of April. She had requested these in order to pursue the matter further. I haven't heard anything since, but will send her a message to find out what's going on.

 

Given the number of people affected, it is unfortunate that the problem has not been solved.

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I'm Helpful Level 1
I'm Helpful Level 1

Re: VVMP MMS Edition Bug

Any updates on this? Still have an issue...

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Community Specialist
Community Specialist

Re: VVMP MMS Edition Bug


@ceo wrote:

Any updates on this? Still have an issue...


Hi ceo,

 

Unfortunately we don't yet have an update. I will post them as soon we receive news.

 

I'm truly sorry for the delay. 



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Community Specialist
Community Specialist

Re: VVMP MMS Edition Bug

Hi everyone,

 

This issue has been resolved. Please let me know if you still have issues.

 

Please accept our apologies for this.



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I'm Experienced Level 3
I'm Experienced Level 3

Re: VVMP MMS Edition Bug

Indeed it has been. I noticed my messages are recieved literally instantly now. Awesome!

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I'm a Contributor Level 1 Twinge
I'm a Contributor Level 1

Re: VVMP MMS Edition Bug

I can confirm that the issue I described in the original post of this thread has been resolved for me. It has been a couple weeks now since I have received any duplicate notifications.

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Community Specialist
Community Specialist

Re: VVMP MMS Edition Bug

Glad to hear.



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I'm a Contributor Level 1 MrMobile
I'm a Contributor Level 1

Re: VVMP MMS Edition Bug

Yeah, same here. I essentially no longer get the text message at all. I still get the MMS with the transcript and audio file, but the SMS that followed 2 hours later is no longer coming in at all. Not the ideal solution but one that will be less annoying at least. (Ideally the SMS and MMS would still be coming in but at the same time).

 

Thank-you FidoStephen and FidoJudhy for sorting this out.

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I'm a Participant Level 1 n8nu
I'm a Participant Level 1

Re: VVMP MMS Edition Bug

I just signed up for this (Aug, 2013) and I am getting the MMS with the voicemail and then the SMS 2 hours later.

 

Is this bug fixed?

 

If so, I've called into Fido and they have re-set my VVM. Is there someone in particular I should speak to, or a 'key phrase' to point the CS rep to the solution?

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