VPN not working with VPN

VPN not working with VPN

VPN not working with VPN

Daniel0602
I'm a Participant Level 2

VPN not working with VPN

Hi! Recently I've travelled to maritime provinces and after coming back home the VPN is not working anymore with LTE...(but the VPN is working on my ipad while I connect with LTE hot spot on my cellphone) And it's so weird that, the VPN works well with Fido-ext LTE...I also tried putting the sim card in another phone, the VPN works well. Anyone could help me with this problem?

 

Thanks!

3 REPLIES 3
FidoGabrielle
Former Moderator

Hey there @Daniel0602 !

 

Welcome to the community. Smiley

 

Which device are you using? Also, which version of the software?



Daniel0602
I'm a Participant Level 2

Hi Gabrielle,

 

My device is Iphone X and the version of software is 11.4(15F79)

 

Thanks for your reply.

Hey @Daniel0602

 

Thank you for this information. I would like to take a c loser look into this with you. To do so I'll need to check a few details about your IMEI number. I'll send you a PM right away so we can check this out together.