Upgrade to 10gb promotion plan

Upgrade to 10gb promotion plan

Upgrade to 10gb promotion plan

wilderness
I'm a Contributor Level 1

Upgrade to 10gb promotion plan

Getting through to talk to someone is impossible over phone, live chat or Facebook messenger!  Really want to change to the 10gb promotion plan but need to pay off my tab first! Going to a Fido store unfortunately is not an option for me at the moment.

 

i hope Fido extend this offer due to these issues.   I know that a lot of other people have the same issues.  

10 REPLIES 10
yukichan
I'm Helpful Level 1

try calling *88 on your phone instead of 611.

if it says call failed, just give it a couple more tries.

it will get to someone much quicker.

wilderness
I'm a Contributor Level 1

Thanks but I can phone *88 at the moment - out of country.

 

ive tried phoning the main Fido number but can’t even get through to the first menu selection anymore!  

Hi @wilderness

 

Were you finally able to reach someone? Let me know!



wilderness
I'm a Contributor Level 1

@FidoMaria, no i wasn’t able to contact Fido - phone lines full.

Eblain034
I'm a Participant Level 2

@FidoMaria I couldn't get anyone in the phone and messenger crashed and still isn't working. Any chance to still get this deal?

FidoStephane
Community Specialist

Hey everyone, 

 

I sincerely apologize that you didn’t have the best experience. With the limited time offer we saw much longer than normal wait times. We always strive to provide our customers with the best possible experience in our stores, online or when they call in.

 

We have lots of great deals available for customers, especially around the holiday season. Keep an eye on fido.ca for the latest offers 



wilderness
I'm a Contributor Level 1

@idoStephane Fido should continue to offer the 10GB plan to everyone who couldn't get through and can prove this - i.e., posts in Fido Community or Facebook messenger etc, all these are time stamped.  You shouldn't penalise the customer due to lack of customer support in response to the 10GB plan.  

 

Quite frankly, all other offers have been poor.  The 10GB plan has been the only one that has tempted me to move from my promotional plan $56 from years ago.  

 

 

Eblain034
I'm a Participant Level 2

@FidoStephane yeah but why should we the customers miss out because fido didn't have enough people answering the phone. As an existing customer I can't get a plan that was offered because I can't sit in hold for 4 hours or more. That's terrible customer service that is apparently strives for. Why can't I just have the deal that was offered, that I wanted. If someone had answered the phone I would have it instead of being offered a lesser plan. 

RyMer00
I'm a Participant Level 2

Totally agree with you @Eblain034. Many of us tried and tried but due to a limitation with the provider none of us were able to get through.  All my calls are recorded and time stamped so I have proof of attempting to call during the campaign. I also have screenshots showing the error on the website however I really feel there is nothing anyone will do except an apology and look at our website for another deail that will flood their call center and prevent me from getting what I requested -- again!

 

I feel Fido owes the ones that made attempts and tried many different ways to get this deal but failed something more than an apology.  The problem wasn't that we didn't act but they were incompetent in handling their call volumes.

 

Fido -- your move?

wilderness
I'm a Contributor Level 1

Hi -

 

No, I was unable to talk to anyone.