Upgrade my Plan

[WildJesus]

Hi,

I'd like to upgrade my plan as I'm consistently going over on my data usage.  I just tried 611 and was hung up on and told to call back when the office is open....at 11:45 am on a Monday?!?!?!

Can someone here help?

Frustrated

[WildJesus]

Hey @WildJesus

Welcome to the Community!

I totally get your frustration, our call center is opened though so you should definitely be able to go through.

I'll go ahead and send you a private message so I can help you out over here. 

If you want to get some help on your account you can also reach out to us directly on Facebook or Twitter next time! 

I'll talk to you real soon.

[FidoAlyson · Accepted solution]

Hey @WildJesus

Welcome to the Community!

I totally get your frustration, our call center is opened though so you should definitely be able to go through.

I'll go ahead and send you a private message so I can help you out over here. 

If you want to get some help on your account you can also reach out to us directly on Facebook or Twitter next time! 

I'll talk to you real soon.