Upgrade issue

Service interruption

An update for our valued customers: We know you depend on us and on April 19, we let you down - for this we are truly sorry. You won’t be charged for your wireless services that were impacted on Monday, April 19. A credit equivalent to that day's wireless service fee will be applied to your May bill. This will be done automatically & no action is required by you.

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Upgrade issue

Upgrade issue

I'm a Participant Level 1

Upgrade issue

I just tried to upgrade my device on the fido website. I did not get a confirmation email however the new plan i selected with the upgrade is showing on my account. what do i do?




Former Moderator

Hey @tristanjw


Did you check your junkmail?


Did you complete the order all the way through to the end?


Let us know!



I'm an Expert Level 2

Yeah try checking your junk email, I did an upgrade 2-3 weeks ago, and was kinda wondering why I never got a confirmation email.  Then I got my phone the very next day so I was still curious so I went into my email and low and behold, there it was in the Junk/Spam folder. all you gotta do is mark it as safe/not junk and it future emails should come thru.