Unpaid Balance but went through my card

Unpaid Balance but went through my card

Unpaid Balance but went through my card

PrinceB6
I'm a Participant Level 1

Unpaid Balance but went through my card

Hi

 

So I paid my bill for December using my card and the balance went through my card! After a week I checked my bill statement it says I have an unpaid balance and I have been calling and had to wait over an hour so I just end the call since no has answered. Also tried chatting the same thing happened and even tried messenger and no reply! What should I do? 

2 REPLIES 2
FidoMaria
Former Moderator

Hi@PrinceB6 & welcome to the Community!

 

Have you checked your card statement to see if the payment was returned? Also, are you looking at your bill total or your account balance? 

 

Let me know. Smiley



Was this resolved @PrinceB6? What had happened exactly?

 

Keep us posted Wink