Unlocking iphone

[Erica1231]

Can i get my old iphone 5s unlocked even if its not active with a plan with Fido & send it to someone back in South America ?


Please if anyone would knows

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[Erica1231]

Hey @Erica1231 and welcome to the Community

We have a thread here that I'm sure would really hep with your question here. 

Did you buy your phone with Fido?

[FidoKenny · Accepted solution]

Hey @Erica1231 and welcome to the Community

We have a thread here that I'm sure would really hep with your question here. 

Did you buy your phone with Fido?

[judyoncell]

I have the same question.  I have a 4 and 5 both purchased with Fido that I would like to unlock

[KAPABLE-K]

Hi @judyoncell for full info on the unlocking process see here.

If you have purchased a Fido device from us, you will be able to unlock it directly with Fido. This will allow you to use your device anywhere in the world where a carrier offers a service compatible with your device.

Things to Know

• To unlock your device, your account must be in good standing and must satisfy one of the following criteria:
  • If you received a rebate associated with a Fido agreement on your Fido device, that device must have been registered in your account more than 90 days ago.
  • If you personally purchased your device from Fido and did not receive any rebate on it, then it must be registered in your account.
  • If you purchased your device from a third party, it must have been registered in your account more than 90 days ago.
• A $50 fee (plus applicable taxes) applies. It will appear on your next invoice or will be deducted from your Prepaid balance.
• Unlocking your device via Fido will not void your manufacturer’s warranty.
• Only Fido devices can be unlocked by Fido. If you have an unlocked device from another carrier, see how to configure it to work with Fido.
• Unlocking your device will not terminate your Fido service or Fido Agreement, all aspects of your service remain unchanged.