Unlimited outgoing text for $100 prepaid plan still charging me per text

Unlimited outgoing text for $100 prepaid plan still charging me per text

Unlimited outgoing text for $100 prepaid plan still charging me per text

Vince604
I'm a Contributor Level 2

Unlimited outgoing text for $100 prepaid plan still charging me per text

Im on a $100/year prepaid plan and it says that i get unlimited outgoing text from canada to canadian numbers, but everytime i send a text from canada to a canadian number it charges me 30 cents. Why? And how to fix?

3 REPLIES 3
FidoAlyson
Former Moderator

Hi @Vince604
Can you clarify between the 2 options:

-You made a $100 refill valid for a year

-You have a year plan costing $100

Thanks!



Vince604
I'm a Contributor Level 2

I have $100 year prepaid plan and I made $100 refill

Thanks for clarifying!

Did you check if the $100 refill you did was deducted from your balance to pay for the plan yet?
If the balance wasn't deducted and put towards the plan, you will be charged pay per use.