Unblocking text block

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I'm a Participant Level 2
I'm a Participant Level 2

Unblocking text block

Hello Fido,

A couple of years ago you had the option online of being able to block an inbound caller's texts only. That feature seems to have disappeared. I want to UN-block the same caller at this time. The caller currently cannot text me, but can call me as they always have been able to. The solution I seek is not available on my phone (iPhone SE). Please advise?

 

 

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Former Moderator
Former Moderator

Re: Unblocking text block

Hey @manofsong!

 

Welcome to the Community Smiley 

 

Was the option you were using the Extreme Text Messaging feature we had on My Account or a third party feature? 

 

Let me know! 



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I'm a Participant Level 2
I'm a Participant Level 2

Re: Unblocking text block

Hi, thank for your initial reply. To answer your two questions:

No, the option pre-dated the Extreme Text Messaging feature. There used to be a screen on the Fido website where a user could enter numbers they wanted blocked via Fido, as I recall with options for text or voice or both. The text block is still active.

And no, there was no third-party option or app involved.

Thank you in advance for your further pursuit for a solution.

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Moderator
Moderator

Re: Unblocking text block

Hey @manofsong!

 

To get this resolved for you, we'll have to take a closer look into your account so we can look into getting that number unblocked.

 

You can reach out here, or we can send you a PM right here on the Community!


Let us know Smiley



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