Unbelievable Service

Unbelievable Service

Unbelievable Service

Viper7
I'm a Participant Level 3

Unbelievable Service

   Its been 3 days already to reach customer service and Fido is still unable to fix the issues they have with call failing to customer service.  put my self for queue  , Fido call me back , that doesnt work either ,  all I need is to upgrade the plan  and it seem's , Its time to move away from FIDO after 11 long years. 

3 REPLIES 3
FidoMaria
Former Moderator

Hi @Viper7 & welcome to the Community!

 

Have you been able to reach someone? Let me know. Smiley



Viper7
I'm a Participant Level 3

Thanks for asking ..............   No...!!!  no one contacted from the call back queue and not able to reach anyone anyway's, I got my wife a deal from a different carrier who seems to care when you need help.

sbarned
I'm a Participant Level 3

I have been trying to contact Fido through the 1-888 number and over Live Chat since Monday with no success.  I only get a busy signal, and spend hours with the Live Chat window open with the message that says "Connected. A Fido representative will be with you shortly."  Shortly! Several hours isn't shortly, it's poor customer service