Unable to use mobile internet

[hotrams]

Mobile data and internet extremely slow unable to use need waiver on my Bill as I am finding extremely difficult to use mobile phone internet. My Fido mobile number is XXX-XXX-XXXX

**edited title and removed personal information**

[FidoNick]

Hey @hotrams!

Was this resolved? If not, can you please take a look at @FidoRachel's post and let us know so we can help out?

[FidoRachel]

Hey @hotrams, welcome to the community! 👋

- What phone are you using? 

- Is it an unlocked device?

- Are you able to use other services?

- Have you tested 3G and LTE? 

Feel free to give us more details, the more we know, the better we can help!