Unable to unlock Fido Samsung Galaxy S4 with the unlock code from Fido

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I'm a Participant Level 2 janm
I'm a Participant Level 2

Unable to unlock Fido Samsung Galaxy S4 with the unlock code from Fido

Hi,

 

I paid $50 to Fido and they provided me the unlock code. However, the unlock code doesn't work: after I boot the phone with non-Fido sim card, it will ask for "SIM network unlock PIN". After I enter the unlock code Fido gave me, it says: "Network unlock request unsuccessfull" and asks for the unlock PIN again. I have tried to do Factory reset, but it didn't help.

 

Fido says they cannot do much about it, as the unlock code they gave me is correct. Samsung says they cannot do anything about it, because they do not unlock phones.

 

Any advice?

 

 

 

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I'm an Expert Level 2
I'm an Expert Level 2

Re: Unable to unlock Fido Samsung Galaxy S4 with the unlock code from Fido

Could try a 3rd party unlocker. They usually charge a lot less than the carriers do. I expect you could get a code from them for under $20. I've heard these guys are reliable: www.cellunlocker.net 

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I'm a Participant Level 2 janm
I'm a Participant Level 2

Re: Unable to unlock Fido Samsung Galaxy S4 with the unlock code from Fido

I have tried www.cellunlocker.net as well, they gave me the same code.

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I'm an Expert Level 2
I'm an Expert Level 2

Re: Unable to unlock Fido Samsung Galaxy S4 with the unlock code from Fido


@janm wrote:

I have tried www.cellunlocker.net as well, they gave me the same code.


Yeah, I guess that makes sense, since the code is generated by an algorithm that combines the IMEI and the carrier ID.

 

Tough to say who need to rectify this. The phone should accept that code as long as it is locked to that carrier and has that IMEI. Since it rejects it, that implies a phone problem. But since Samsung refuses and since technically the lock is the purview of the carrier, then Fido should be the one to fix it. Especially now that they are mandated by the CRTC to unlock it. If they can't unlock it, that is a defect and they should correct that, possibly through replacement,

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Former Moderator FidoAmandaH
Former Moderator

Re: Unable to unlock Fido Samsung Galaxy S4 with the unlock code from Fido

Hi janm,

 

Have you heard from the unlocking department or Samsung for further updates?

 

 

 

Click on the thumbs up image description of the photo to like a post or a fellow member of the community.

And don't forget to click Accept as Solution in the options drop-down menu once you've received the answer you were looking for; it'll help our community grow stronger.



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I'm a Participant Level 1 kensze33
I'm a Participant Level 1

Re: Unable to unlock Fido Samsung Galaxy S4 with the unlock code from Fido

I had the same situation. They gave me the unlocked code and it's not working.

I talked to them on the phone like an hour and they told me to call Samsung. I was on the phone with Samsung for another hour.

Then what I got back from Samsung was to call your phone provider. I talked to Fido for another hour.

They told me it's not their fault that the unlocked code was not working.

As a customer, I don't mind to pay the 50 dollars if the unlocked coded is working.

If the unlocked coded is not working and you ask me to pay 50 dollars.

What's the point of paying 50 dollars for nothing?

I"ve been with Fido more than 10 years.

I guess it's a good time to change to another phone provider.

 

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I'm a Participant Level 2 janm
I'm a Participant Level 2

Re: Unable to unlock Fido Samsung Galaxy S4 with the unlock code from Fido

Hi, I got $30 credit for Fido, since I was not able to unlock my phone. It still means I have paid $20 for nothing, but it's better than paying $50. I think the problem is with Samsung or with the fact that Fido does not try to resolve the issue directly with Samsung, instead Fido and Samsung play ping pong with customers.

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Community Specialist
Community Specialist

Re: Unable to unlock Fido Samsung Galaxy S4 with the unlock code from Fido


@janm wrote:

Hi, I got $30 credit for Fido, since I was not able to unlock my phone. It still means I have paid $20 for nothing, but it's better than paying $50. I think the problem is with Samsung or with the fact that Fido does not try to resolve the issue directly with Samsung, instead Fido and Samsung play ping pong with customers.


Hi janm,

 

I'm very sorry to hear about this. Can you please bring the phone in to one of our stores with a non-Fido SIM so that you can show the representative that it's unsuccessful? Then, please ask them to call us to have your account documented with the result and then reply to this post and I'll credit your account with the remaining amount. You shouldn't need to pay anything if it doesn't work.



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Community Specialist
Community Specialist

Re: Unable to unlock Fido Samsung Galaxy S4 with the unlock code from Fido

Any update on this?



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I'm a Participant Level 1 rob66
I'm a Participant Level 1

Re: Unable to unlock Fido Samsung Galaxy S4 with the unlock code from Fido

I've had the same issue. My phone accepted the unlock code fido provided me but I am still unable to use any other carriers except for fido and rogers. They have even sent my phone for repair but still no resolution. Kinda seems like a scam to me "if you buy a phone from fido it will always be with fido"
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I'm Qualified Level 1
I'm Qualified Level 1

Re: Unable to unlock Fido Samsung Galaxy S4 with the unlock code from Fido

Did the OP successfully unlock their S4? This is a known issue with the S4 and can be resolved by going into the service menu of the device. Nice part is since you've already got the unlock code and a refund you'll effectively be unlocking it for free. Smiley
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I'm Helpful Level 2
I'm Helpful Level 2

Re: Unable to unlock Fido Samsung Galaxy S4 with the unlock code from Fido

The S4 is a very popular model, so there are some Play Market-approved apps that try to unlock your device and it's 100% free.

 

Some to try:
https://play.google.com/store/apps/details?id=com.clarkehackworth.SamsungGalaxySUnlock

https://play.google.com/store/apps/details?id=com.spocky.galaxsimunlock

https://play.google.com/store/apps/details?id=com.helroz.galaxysunlock

https://play.google.com/store/apps/details?id=com.manniakk.cscselector

 

Some apps require a rooted phone though! In that case, just read around on XDA for info.

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I'm a Participant Level 1 testm4
I'm a Participant Level 1

Re: Unable to unlock Fido Samsung Galaxy S4 with the unlock code from Fido

Same thing happened to my Fido Galaxy S4. Was leaving on a 3 week holiday outside of Canada. Paid for a code from cellunlockr which didn't work. In an act of desparation I called Fido for the code. They give me the same code which also didn't work (obviously). I have no interest in flashing old modems and playing with config files.

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