Unable to send messages to non iPhone users

Unable to send messages to non iPhone users

Unable to send messages to non iPhone users

ninjarobot
I'm a Participant Level 3

Unable to send messages to non iPhone users

Hello, I am unable to all of a sudden send text messages to any device other than iPhone users. When a friend texted me on her iphone, she said it was sent as an sms instead of an iMessage.

I have done the following suggested fixes but none have been succesfull:

 

1. disabled/enabled imessages

2. restarted device

3. restore network settings

4. made sure that the SMS option is turned on.

 

 

I have an Iphone 5 and updated it to the new iOS 9 when it was released, but this issue only started happening a few days ago.

 

Please help, nothing online seems to be helping my issue. My last resort is to obviously call tech support, but I am stubborn and I would like to troubleshoot on my own, so I'll know what to do next time this happens.

 

Thanks Smiley

 

 

 

 

1 REPLY 1
FidoMegan
Former Moderator

Hey ninjarobot! 

 

I'll send you a PM so we can check out your account! Smiley