I tried searching for this topic already. Although I get lots of hit on the topic, it seems that everyone is a bit different and require slightly differing solutions.
I ported two phone numbers from the same account with Rogers to Fido in November. Both numbers are also under the same account with Fido, but for some reason I can only see one phone number and the usage details for that number only. My first bill does say I have two numbers, however.
I tried talking to the call centre and they opened a ticket for me. Recently I received a phone call telling me that everything is now fixed; however, it is not and I still can't see the usage details for the other number.Please help, thanks.
@stk5 Thanks for confirming!
What browser are you using, and did you clear the cache and cookies before logging in after getting the call that everything was resolved?