Unable to see mobile usage

[stk5]

Hi there,

I tried searching for this topic already.  Although I get lots of hit on the topic, it seems that everyone is a bit different and require slightly differing solutions.

I ported two phone numbers from the same account with Rogers to Fido in November.  Both numbers are also under the same account with Fido, but for some reason I can only see one phone number and the usage details for that number only.  My first bill does say I have two numbers, however.
I tried talking to the call centre and they opened a ticket for me.  Recently I received a phone call telling me that everything is now fixed; however, it is not and I still can't see the usage details for the other number.Please help, thanks.

[FidoRanya]

Hey @stk5 ,

Welcome to the Community . 

We can definitely help with this, can you confirm that you log in with your email address? 

[stk5]

Hi @FidoRanya,

Yes, I did log in with the email address I provided when opening the account.

[FidoMaria]

@stk5 Thanks for confirming!

What browser are you using, and did you clear the cache and cookies before logging in after getting the call that everything was resolved?

[stk5]

Hi @FidoMaria,

I was using all the different browsers (IE, Firefox, Chrome and Safari) on different computers. It still does not show up.

[FidoJessica]

Hey @stk5!

I'll be sending you a PM shortly so that we can take a closer look with you!