Unable to receive uber verification code

[Bass_cee]

I just switched to a Samsung S6 that was previously locked to Verizon. I have been trying to register for Uber and was sent an SMS to verify my phone number but I am not receiving the text. I am however receiving regular SMS. Please help, thanks

[venetia]

I have an iPhone 7 and I'm having this same issue now ... did you get yours fixed ?

[FidoKenny]

Hey @venetia.

Have you had trouble getting notifications with any other service?

Also, do you have any issues receiving text messages right now?

[FidoChristina]

Hey @Bass_cee

Any update?

[KAPABLE-K]

Hello @Bass_cee welcome tot he community!

If you are able to make and receive text as normal then the issue has to be with Uber. When entering your phone number try adding +1 at the beginning of your number. It could also be a delay in Uber sending the text message.

[Bass_cee]

I dont think it is a delay because I have been trying for the past 4 hours.

[FidoAmanda]

Hey Bass_cee!

Is the SMS being sent from a phone number or a short code?

Out of curiosity, have you tried putting your SIM in another phone? Does the SMS come in?

Let us know!