Unable to reach customer service

Unable to reach customer service

Unable to reach customer service

Akash2486
I'm a Participant Level 1

Unable to reach customer service

I have been trying to reach customer service and i get the message unexpected error and call dropped.  Its been a week now. I beyond upset. Could not even fo online chat either

2 REPLIES 2
EFTC
I'm Qualified Level 1

It might also be the SIM card as well.

 

I have called FIdo (611) on an unlocked phone purchased outside the country and I was always able to reach Fido.

 

Best of luck.

afterthefact
Fido Employee

Hi @Akash2486 that's not normal.  Have you tried restarting your phone?  If still having issues I suggest you call us from another phone at 1-888-481-3436.  We can help troubleshoot the issues you seem to be experiencing.  I can assure you the problem you're experiencing has nothing to do with customer service being unreachable.  It seems to be an issue with your hardware (phone) or signal (service).