Unable to make phone calls

Unable to make phone calls

Unable to make phone calls

brokenpen
I'm a Participant Level 2

Unable to make phone calls

This is a recent problem that has been happening to my cell phone for the past couple of days, I have not been able to make or receive a phone call.  I dial out and it rings but then total silence.  I receive a call and answer it but again, total silence.  I cannot access my phone messages neither.  Texting is alright but any voice is completely unusable.  I am not the only one having this problem as I know of one other Fido user with this problem as well. 

 

What is going on and how do I fix this?

 

 

***Edited to add labels***

4 REPLIES 4
KAPABLE-K
MVP

Which phone are you using?



brokenpen
I'm a Participant Level 2

Samsung s4

Ok well the S4 is still on Android 5.0.1. Did you try powering off the phone and back on again? Another thing you can try is disable LTE and see if you can make a call. If nothing works call Fido and ask them to reset your profile. A few other users had that work as the solution for them.



Hey @brokenpen

I'll go ahead and send you a PM so we can check this out. 

Talk to you soon!