Unable to log in to my account

Unable to log in to my account

Unable to log in to my account

Alexis2
I'm a Participant Level 2

Unable to log in to my account

My  husbands old phone was lost and the account cancelled. A new account was set up with a new Fido phone. We have been unable to access the new account online despite countless calls to the Fido support line. I was recently told it was a website issue affecting a few people and they would text when it was resolved. A text came 2 days ago but the issue is not resolved and we cannot get into the account online. Has anyone else seen this problem and was it ever resolved?

 

 

 

1 REPLY 1
FidoAlyson
Former Moderator

Welcome to the Community @Alexis2

I'd like to see what's going on with the account. I'm sending you a PM right away!

Talk to you soon Smiley