Hi,
I had chatted with customer service team more than 3 time with the same issue which cannot see the detail information of my internet service. I only can see my fido mobile service. So I asked them about it and I got the same replied from them like this, wait for 5 business days, it can be displayed on my profile both of mobile and internet details automatically also someone who told me that he will request this issue to technical support team to fix it for me. But nothing change yet.
I'm waiting for 3 weeks now. From last week, I tried to log in with my email address (not the phone number user name for mobile) many times, but still cannot log in. It shows some error message as below;
' Fido.ca is temporarily unavailable, Which means that you currently can't view or manage your services.
We're sorry for the inconvenience, and we're working to get Fido.ca back up and running as soon as possible.
Thanks for your patience. '
And I should pay the first bill until January, 31 which is this weekend.
Could you tell me how to pay the bill and when can I see my internet detail service( my billing period, usage...etc) please? I'm really tired of asking the same issue. Please solve the problem.
Thank you.
