Unable to change phone number online over 3 months trying...

[rpinsonneault]

Been trying to change my phone number for over 3 months with no success online. Tried IE, Chrome, cleared all cookies and caches, tried other computers, even had friends and family try, NO SUCCESS. Called the customer support, they told me they can't do anything unless I pay the $35 fee, which is outragious. They keep denying there is an issue with the online service. Seriously disappointed with customer service, this is ridiculous... If this doesn't get resolved I'm seriously considering switching. I would NOT recommend Fido to anyone as long as this garbage continues...

[rpinsonneault]

Hey rpinsonneault,

Welcome to the Community. Can you tell me what error message you get when you try to change the number online?

I'll go ahead and send you a private message so I can help you out.

Talk to you soon!

[ngoc]

I was trying too. This whole technical difficulties keep showing up. Did you get solved?

[FidoMaria]

Hi ngoc,

What happens exactly when you try to change your number online? Do you get an error message?

Let me know!

[FidoAlyson · Accepted solution]

Hey rpinsonneault,

Welcome to the Community. Can you tell me what error message you get when you try to change the number online?

I'll go ahead and send you a private message so I can help you out.

Talk to you soon!