I just wanted to know how I can unlock my phone. That's ALL I want. I've been on hold for almost 5 hours now and still NO HELP. Does anyone know if I can go to a Fido kiosk/store to do this? Or is it strictly on the phone?
From what I was told, it can only be done through customer service over the phone - or possibly through online chat/forum/etc. I'm not sure why this is but it just can't be done in person! (I'm in the same situation).
Thanks to FidoMegan, my phone is unlocked and my mobile service is back. I am so glad I got on this forum instead of calling Fido by phone, as of yesterday I was still not able to get through.