UNLOCKING MY PHONE

UNLOCKING MY PHONE

UNLOCKING MY PHONE

victoria-ann
I'm a Participant Level 2

UNLOCKING MY PHONE

I just wanted to know how I can unlock my phone. That's ALL I want. I've been on hold for almost 5 hours now and still NO HELP. Does anyone know if I can go to a Fido kiosk/store to do this? Or is it strictly on the phone?

9 REPLIES 9
sandhu123
I'm a Contributor Level 1

From what I was told, it can only be done through customer service over the phone - or possibly through online chat/forum/etc. I'm not sure why this is but it just can't be done in person! (I'm in the same situation).

FidoMaria
Former Moderator

Hi @victoria-ann!

 

Were you able to get some help? Let me know. Smiley



victoria-ann
I'm a Participant Level 2

No, still haven’t been helped. Would you be able to unlock it for me?

@sandhu123 & @victoria-ann If you both still need help, please send me a PM with your phone number and IMEI. 

 

Thanks! Smiley



kchang47
I'm a Participant Level 3

I also need the same help.  It's day 5 now and I am still not able to get any help to unlock my phone.


Thank you.

@kchang47 Sure thing! Send me PM with your phone number and IMEI please!



kchang47
I'm a Participant Level 3

Hi There,  Approximately when will I get a response to my request sent to your PM?

 

Thank you.

kchang47
I'm a Participant Level 3

Hello,  

 

Thanks to FidoMegan, my phone is unlocked and my mobile service is back.  I am so glad I got on this forum instead of calling Fido by phone, as of yesterday I was still not able to get through.  

 

Thanks.

kchang47
I'm a Participant Level 3

Thank you.