Two separate account mix up

Two separate account mix up

Two separate account mix up

luby604
I'm a Participant Level 2

Two separate account mix up

Hello

 

I am really sad.

 

fido keep mix up my account with my sister's account for years. now i just login my account, it show my sister's name again.

 

But when I check my profile, It show my name.

 

We have two separate account numbers, account name, e mail. we even Register fido at different year.

 

I don't receive my billing statement, I got my sister's billing statement, and she got my billing statement.

 

It is happened every month, no matter how many time ask for fix it

when i calling fido or online chat, they always said won't happen anymore.

 

I am worry , if our phone plan will mix up together??? what if I change account plan or she change account plan will be mix up ?

 

I already have no hope mix up account will be fix anymore.

 

 

4 REPLIES 4
luby604
I'm a Participant Level 2

 

can't even login now...it show WOAH…

We hit a little snag there! Try again please.

 

if try more, It lock down for 30 mins........

 

after 30 mins ,,, it show again...like

WOAH…

We hit a little snag there! Try again please.

 

and now ,,, lock down for 30 mins again....

 

took me a hour, still can't log in..

 

Hey luby604!

 

We are currently updating our website! Some features might not be completely available. 

I thank you for your patience while we resolve the situation. 



luby604
I'm a Participant Level 2

I just login , Two separate account still mix up 

 

It show my sister's name , at first login page

 

I check my profile, It show my name.

 

 

 

 

 

Hey luby604!

 

I'll need to take a peek in your account. 

 

I'll send you a PM shortly. Smiley