Two separate account mix up

[luby604]

Hello

I am really sad.

fido keep mix up my account with my sister's account for years. now i just login my account, it show my sister's name again.

But when I check my profile, It show my name.

We have two separate account numbers, account name, e mail. we even Register fido at different year.

I don't receive my billing statement, I got my sister's billing statement, and she got my billing statement.

It is happened every month, no matter how many time ask for fix it

when i calling fido or online chat, they always said won't happen anymore.

I am worry , if our phone plan will mix up together??? what if I change account plan or she change account plan will be mix up ?

I already have no hope mix up account will be fix anymore.

[luby604]

can't even login now...it show WOAH…

We hit a little snag there! Try again please.

if try more, It lock down for 30 mins........

after 30 mins ,,, it show again...like

WOAH…

We hit a little snag there! Try again please.

and now ,,, lock down for 30 mins again....

took me a hour, still can't log in..

[FidoManuel]

Hey luby604!

We are currently updating our website! Some features might not be completely available. 

I thank you for your patience while we resolve the situation. 

[luby604]

I just login , Two separate account still mix up 

It show my sister's name , at first login page

I check my profile, It show my name.

[FidoAmanda]

Hey luby604!

I'll need to take a peek in your account. 

I'll send you a PM shortly.