Trying to pay.

[SarahBalog]

So far this site sucks when trying to pay for a prepaid plan for one I don't have a visa so I borrowed someones visa and you make it so difficult to pay for it online and two so I downloaded the fido app to pay for it and guess what after doing that it still doesn't say I paid for it. I've been happy with your services so far but this honestly making me want to change my provider. Thank you

[SarahBalog]

I though this was a payment for a monthly account. The My Account app is not compatible with prepaid plans which is why the balance was not impacted. 

I will send you a private message so we can look into this. 

[FidoMatt]

Hi SarahBalog, 

Can you check the balance again? there can be a short delay before there is an impact on Fido.ca. 

[SarahBalog]

My plan still says

Plan status
Unpaid - Inactive

Warning! You are currently being charged on a pay-per-use rate.

I paid 30 dollars on the app for my prepaid account and it still hasn't been updated can you explain what has went wrong?

[FidoMatt · Accepted solution]

I though this was a payment for a monthly account. The My Account app is not compatible with prepaid plans which is why the balance was not impacted. 

I will send you a private message so we can look into this.