Trying to get $60 10G plan.

Trying to get $60 10G plan.

Trying to get $60 10G plan.

Darxtorm
I'm a Participant Level 1

Trying to get $60 10G plan.

Hi, I'm trying to get the $60 10g plan but live chat is shut down, and website is not working. Been on hold for over 1 hour. I understand the high traffic, but I saw on pervious posts that moderators on here can help out. 

Is anyone around to help right now?

20 REPLIES 20
Savvyfox
I'm a Participant Level 3

It's 23:17 est and live chat is still unavailable. Smh

trinibuoy
I'm a Participant Level 3

Same here.  I've exhausted all options that I have access to, to no avail.  Been disconnected a few times, spent a total of 5 hours on hold.  Cant get through some times, tried changing online from my account, the option doesn't exist.  Tried facebook messenger, no response.  Live chat is "temporarily unavailable" all the time.  Should change it to read unavailable all the time while the promotion exists.  I am considering leaving Fido now, just to give my money to another company out of frustration.  Customer Service, or lack there of.  Customers are always stuck doing all the foot work for better deals.  Sorry about my rant but i'm frustrated.

Coolwhipped
I'm a Participant Level 1

Yeah me too the support at fido is garbage probably going to freedom mobile since they are not even answering the phone anymore sick of this company.

Subtle21
I'm a Participant Level 1

This is ridiculous!!! 

The reps at the stores are rude af! No support/assistance for existing customers. None of the phone lines/online chats are working/available. I'm sure they anticipated it. Atleast let the customers (esp existing) know that they will be able to get the deal after this promo period is over. Or allow us to make changes to our plans online so its easier for everyone. 

krizialynns
I'm a Participant Level 1

Could anyone help please?

FidoStephane
Community Specialist

Hey there, 

 

I'll send you both a PM right now Smiley 



Jbell7
I'm a Participant Level 3

Would love some help with this too...been trying for days to get a hold of someone.

Lids
I'm a Participant Level 1

I have been trying to call for two days straight to get the 10g for $60 and it's either busy, no answer or i get hung up on. I've also tried to do it in the store with no luck.  Can someone please touch base with me to provide help.

 

Thanks you,

 

susanna1203
I'm a Participant Level 1

hi, I need help changing to this plan as well, I've been trying to call but the line cant go through. thank youu

Savvyfox
I'm a Participant Level 3

I can't believe that the customer service number is just not connecting for the last two days. I even went to a Walmart to get them to get me this 10GB/$60 and even they couldn't get through last night. I was told that someone here could help. The thing I don't understand is how are Telus and Bell still able to help their customers? 

Janetomolo
I'm a Participant Level 1

I have also been trying for 2days via all channels but all in vain. Can someone please help out here?

erichine
I'm a Participant Level 3

Hello Customer Service and Community Management,

 

I have tried to visit 2 different Fido stores the last 2 days and it ws recommended to use live chat and customer service . I can not access the live chat for 2 days and I'm not sure if I am still waiting on Customer Serrvice. The phone says it's still connected but I haven't heard any of the usual waiting music. Not sure if I should hang up and call again.

 

I would have prefered to us live chat to keep things easy. Could I please also get a PM to change my plan to the 60 gig.

 

thank you so much for your help.

/Eric

123321123
I'm a Participant Level 2

Please help me with this as well, can't get through to anyone

Hjnam
I'm a Participant Level 1

Hi! Same problem, please pm me or get in touch with me via 4165589009!

Phototos
I'm a Participant Level 1

Hey, been trying to contact fido since monday morning.  even went to a full fido store, they told me they could move me to rogers.  can you help me get the 10g for $60 plan? 778.833.4300

chris

aaronnow
I'm a Participant Level 1

Hi there, would you mind sending me a PM so that I too can sign up for the 60.00 10Gig plan?  I can't get through and I've been trying all day.  

acdem65
I'm a Participant Level 2

Same here - I have tried all avenues. for this.  Please send a PM 

ernestchan
I'm a Contributor Level 2

i need help too, i wanna self serve but when i am in the switch plan menu, i cant find the $60 BYOP plan

acdem65
I'm a Participant Level 2

I am experiencing the same thing.  When I select the 10GB plan from the mobile menu I then get sent into this weird login loop.

TarekZalat
I'm a Participant Level 1

Same situation here. Please help.