been having a hard time getting my order straight. Fido called and was to process 3 lines with the deal. Only two were done and phones shipped. Missing 3rd. Been on the phone everyday and always get a different answer. Each person tries something different and apparently every time the 3rd line goes to the back office it’s rejected. I can’t activate the other 2 until I have all three as I am moving 3 lines to Fido. Called again today and another agent said it’s a mess and recommended he place the 3rd line order again from scratch (for the 3rd time). I haven’t received any emails confirming plan or anything and am worried I will be back in the same mixed circle because I can’t seem to get a straight answer or callback. How much longer will I have to wait to get this 3rd line and the phone? Any help is appreciated as it’s very frustrating. Thanks.
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Welcome to the community
I'm sad to read you're having trouble getting your third line activated. I can assure you this is not the kind of experience we want for our customers, especially when they're coming back to Fido.
I have sent you a PM so that we can take a look at this together. Talk to you soon!