Travel - US Talk and Text $20 package - showing an expiry date of tomorrow

Travel - US Talk and Text $20 package - showing an expiry date of tomorrow

Travel - US Talk and Text $20 package - showing an expiry date of tomorrow

ccurran
I'm a Contributor Level 2

Travel - US Talk and Text $20 package - showing an expiry date of tomorrow

Hi,

 

I want to purchase a $20 Talk and Text package for my upcoming trip.  I am logged into my account on my phone and see that the $20 Talk and Text package for the US shows an expiry date of tomorrow.  But, all of the more expensive packages show the expiry date correct (31 days from today).

 

I don't want to purchase this if it's not going to be effective after tomorrow (even though it should be!).  Please advise.

 

11 REPLIES 11
FidoMaria
Former Moderator

Hi @ccurran!

 

All our travel packs are valid for a period of 1 month. Have you already added the $20 travel pack in the past month?



ccurran
I'm a Contributor Level 2

No, I haven't added the $20 travel pack in the last month.  I believe it's your system that is showing the expiry date incorrectly.

That's definitely possible. Would you be able to post a screencap of what you're seeing so I can look into it?

 

Thanks. Smiley



ccurran
I'm a Contributor Level 2

There you go.  Probably should have blanked out my phone number.  if you can remove that image later I'd appreciate it.

 

Thanks.

No worries, I moved it. Smiley

 

Would you like me to add the pack for you just to confirm that it's expiring in 1 month? If so, let me know and I'll send you a PM!



ccurran
I'm a Contributor Level 2

Yes, that would be great!  Thanks!

No prob!

 

Talk to you soon. Smiley



ccurran
I'm a Contributor Level 2

This is still happening.  I need to add a US talk and test travel pack and when I go to add it it's saying it expires tomorrow.

 

I want to add the same $20 plan (using my fido dollars while they still exist).  Can someone confirm that if I add it today it won't expire tomorrow - that it will expire 31 days from today?

 

Thank you.

Hey @ccurran and thanks for using the Community.


A travel pack is available for 30 days.

 

Don't worry about it. It will  not expire tomorrow. You will have it for a month Smiley

 

 



ccurran
I'm a Contributor Level 2

Great - thank you!

@ccurran Anytime Smiley