Travel - US Talk and Text $20 package - showing an expiry date of tomorrow

[ccurran]

Hi,

I want to purchase a $20 Talk and Text package for my upcoming trip.  I am logged into my account on my phone and see that the $20 Talk and Text package for the US shows an expiry date of tomorrow.  But, all of the more expensive packages show the expiry date correct (31 days from today).

I don't want to purchase this if it's not going to be effective after tomorrow (even though it should be!).  Please advise.

[FidoMaria]

Hi @ccurran!

All our travel packs are valid for a period of 1 month. Have you already added the $20 travel pack in the past month?

[ccurran]

No, I haven't added the $20 travel pack in the last month.  I believe it's your system that is showing the expiry date incorrectly.

[FidoMaria]

That's definitely possible. Would you be able to post a screencap of what you're seeing so I can look into it?

Thanks.

[ccurran]

There you go.  Probably should have blanked out my phone number.  if you can remove that image later I'd appreciate it.

Thanks.

[FidoMaria]

No worries, I moved it.

Would you like me to add the pack for you just to confirm that it's expiring in 1 month? If so, let me know and I'll send you a PM!

[ccurran]

Yes, that would be great!  Thanks!

[FidoMaria]

No prob!

Talk to you soon.

[ccurran]

This is still happening.  I need to add a US talk and test travel pack and when I go to add it it's saying it expires tomorrow.

I want to add the same $20 plan (using my fido dollars while they still exist).  Can someone confirm that if I add it today it won't expire tomorrow - that it will expire 31 days from today?

Thank you.

[FidoKenny]

Hey @ccurran and thanks for using the Community.

A travel pack is available for 30 days.

Don't worry about it. It will  not expire tomorrow. You will have it for a month

[ccurran]

Great - thank you!

[FidoKenny]

@ccurran Anytime