Transfer of old cell number?

[maggie65]

I just joined up with fido and they said I could keep my old cell number. They assigned me a temp number, now how do I get my old number back?

[maggie65]

Hey @maggie65, 

Welcome to the Community!  

The transfer of a phone number can take anywhere between 2.5 hours to a week to finalize once the request has been sent. You can check out more details on this process right from here. 

Did you already put in the request for the number transfer since the activation? If so you can check into the status of the port through My Account or with our IVR system. 

Let me know if a request hasn't been sent out yet and I'll reach out by PM so we can take a look into this together! 

[FidoPierre · Accepted solution]

Hey @maggie65, 

Welcome to the Community!  

The transfer of a phone number can take anywhere between 2.5 hours to a week to finalize once the request has been sent. You can check out more details on this process right from here. 

Did you already put in the request for the number transfer since the activation? If so you can check into the status of the port through My Account or with our IVR system. 

Let me know if a request hasn't been sent out yet and I'll reach out by PM so we can take a look into this together!