Transaction fee

Transaction fee

Transaction fee

SOLVED
Juliayang
I'm a Participant Level 1

Transaction fee

Hello
I created Fido number on September 5,the set is 35$ for monthly,but I received billing is 71.39$ on September 9,I find there is a transaction fee 25$ in the billing detail after checking,so I don't know what it is?why is it not included in monthly fee(35$)? Is it paid every month? Could I delete the transaction fee?
Looking forward your answer
Thanks advance

 

 

Accepted Solution

Re: Transaction fee

Solved by MVP MVP

Hello @Juliayang,

 

Welcome to the community!

 

The transaction fee is a one-time fee applicable for the processing of your line activations.

 

This is a fee everyone pays unless you do the transaction online see here.

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3 REPLIES 3
Macroph
I'm a Participant Level 1

So what you're saying is (in my case at least) you don't educate your salespeople about this. I was certainly not informed about this and it seems pretty crooked. I won't recommend fido to others in the future.

Hey there @Macroph!

 

Welcome to the community. Smiley 

 

You would normally have been made aware of the transaction fee at the time of activation. 



KAPABLE-K
MVP

Hello @Juliayang,

 

Welcome to the community!

 

The transaction fee is a one-time fee applicable for the processing of your line activations.

 

This is a fee everyone pays unless you do the transaction online see here.