Transaction fee

[Juliayang]

Hello
I created Fido number on September 5,the set is 35$ for monthly,but I received billing is 71.39$ on September 9,I find there is a transaction fee 25$ in the billing detail after checking,so I don't know what it is?why is it not included in monthly fee(35$)? Is it paid every month? Could I delete the transaction fee?
Looking forward your answer
Thanks advance

[Juliayang]

Hello @Juliayang,

Welcome to the community!

The transaction fee is a one-time fee applicable for the processing of your line activations.

This is a fee everyone pays unless you do the transaction online see here.

[Macroph]

So what you're saying is (in my case at least) you don't educate your salespeople about this. I was certainly not informed about this and it seems pretty crooked. I won't recommend fido to others in the future.

[FidoGabrielle]

Hey there @Macroph!

Welcome to the community.  

You would normally have been made aware of the transaction fee at the time of activation. 

[KAPABLE-K · Accepted solution]

Hello @Juliayang,

Welcome to the community!

The transaction fee is a one-time fee applicable for the processing of your line activations.

This is a fee everyone pays unless you do the transaction online see here.