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When I first used your chat to enquire about a home phone I was told among other things I'd get a $25 credit on my bill for signing up. I was NOT happy with the person online and prefered to talk to the local kiosk staff I've dealt with for years. Still waiting for the credit. I'm NOT happy that we can not actually talk to a person. The service this way is SO impersonal!
Hey @k7k6c7 and thank you for using the Community
I would have to check your account to take a look at what happened.
I'm sending you a PM now to get this looked into
Talk to you soon.