Told I'd get a credit - still waiting.

Service interruption

An update for our valued customers: We know you depend on us and on April 19, we let you down - for this we are truly sorry. You won’t be charged for your wireless services that were impacted on Monday, April 19. A credit equivalent to that day's wireless service fee will be applied to your May bill. This will be done automatically & no action is required by you.

Click here to read more

Told I'd get a credit - still waiting.

Told I'd get a credit - still waiting.

I'm a Participant Level 2

Told I'd get a credit - still waiting.

When I first used your chat to enquire about a home phone I was told among other things I'd get a $25 credit on my bill for signing up. I was NOT happy with the person online and prefered to talk to the local kiosk staff I've dealt with for years. Still waiting for the credit. I'm NOT happy that we can not actually talk to a person. The service this way is SO impersonal!





Hey @k7k6c7 and thank you for using the Community Smiley


I would have to check your account to take a look at what happened.


I'm sending you a PM now to get this looked into Smiley 


Talk to you soon.