The extra 1000 international LD minutes in pulse plans

[Lolicon]

For fido plans promotion ends 19th Sep 2016:

I'm in the fido pulse plan now, it has a promotional "bonus: 1000 international long distance minutes". Do I get 1000 international LD minutes every month, or I can only get those minutes once?

[Lolicon]

Hi @Lolicon & welcome to the Community!

The 1000 minutes is to specific countries only and it's 1000 minutes per month.

@KAPABLE-K this promo is currently available on plans for BC.

Hope this helps!

[M_Yousif]

Can the 8 countries be customized? e.g. I want to replace Australia with UAE.

[FidoPierre]

Hey @M_Yousif

The countries cannot be modified, however if you would like to get more coverage for calls made to UAE, you can add our $5 value pack which gives a preferred long distance rate! 

I hope this helps!  

[TomDrury]

Does the 1000 minutes allow me to call a mobile in the selected countries or just landline?

[FidoPierre]

Hey @TomDrury

Welcome to the Community.  

Great question! The 1000 minutes covers both calls to mobile and landline numbers in the selected countries.

Any over usage past the 1000 minutes or calls made to countries not covered by this option would be charged the regular pay per use rate which you can check out right here! 

I hope this helps! 

[perucho]

Fido Pulse Plus 15 plan, originally when I got into the contract it said:

India, Germany, China, Bangladesh, UK, Italy, Mexico, Australia, Taiwan, Hong Kong . 

That is 10 countries.

Now my last bill says "1000 International Long Distance Minutes to 8 (EIGHT) Selected Countries"

Any changes in the list of countries? 

Can you please send me the updated list as today?

Where is the link to the FIDO website where they mention this?

Thanks

[FidoCatherine]

Hi there @perucho

Thanks for reaching out! I'll be happy to help explain that You see, Hong Kong and Taiwan are actually included in the "China" region for those international calling minutes

So the list goes like this: 

• Australia
• Bangladesh
• China (including Hong Kong and Taiwan but excluding Macau)
• Germany
• India
• Italy
• Mexico
• UK

I hope this helps explain it!

[hamad_babu]

it is 1000 mins every months

[Cawtau]

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@hamad_babu wrote:

it is 1000 mins every months

---

Hello Hamad_babu,

  Welcome to the community!

  @FidoMaria noted above that it is 1000 minutes per month.

Hope this helps 

Cheers

[Nimmo]

Where can I find list of the countries I can call using 1000 international LD minutes included in my pulse plan?

[FidoMaria]

Hi @Nimmo & welcome to the Community.

The details can be found on Fido.ca. The countries included are India, Germany, China, Bangladesh, UK, Italy, Mexico, Australia, Taiwan, Hong Kong & Taipei.

Cheers!

[JohannMGZ]

Hello,

Are those the only countries included in the 1.000 minutes  plan?

I went through fido.com but I couldn't find the list of the countries.

Maria could you please share the direct link here?

Thank you very much.

And in case the countries that I'm interested doesn't appear in that list, how can I downgrade that service?

[Cawtau]

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@JohannMGZ wrote:

Hello,

Are those the only countries included in the 1.000 minutes  plan?

I went through fido.com but I couldn't find the list of the countries.

Maria could you please share the direct link here?

Thank you very much.

And in case the countries that I'm interested doesn't appear in that list, how can I downgrade that service?

---

Hello JohannMGZ,

  Welcome to the community!

  The included countries are listed in the Details section of the applicable plan. There is no separate link per se. 

Some plans offering double data in addition to 1000 International minutes

  Since the offer was a Bonus inclusion, there would be no need to downgrade the service. Removing the bonus would not likely reduce the monthly fee.

Hope this helps 

Cheers

[FidoRanya]

Hey @JohannMGZ , 

Those are all the countries included in the 1000 minutes. 

[nataliazukk]

Are these minutes available for home phone numbers or mobile phones?

[Cawtau]

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@nataliazukk wrote:

Are these minutes available for home phone numbers or mobile phones?

---

Hello Nataliazukk,

  Welcome to the community!

  The bonus 1000 international long-distance minutes are only available to certain mobile plans. They are not applicable to the home phone.

Hope this helps 

Cheers

[KAPABLE-K]

@Lolicon where do you see "bonus: 1000 international long distance minutes"?

[FidoMaria · Accepted solution]

Hi @Lolicon & welcome to the Community!

The 1000 minutes is to specific countries only and it's 1000 minutes per month.

@KAPABLE-K this promo is currently available on plans for BC.

Hope this helps!