Text messages overseas being sent but recipient not receiving them

Text messages overseas being sent but recipient not receiving them

Text messages overseas being sent but recipient not receiving them

SOLVED
laelaok
I'm a Participant Level 1

Text messages overseas being sent but recipient not receiving them

Hi there,

 

Hope someone can help. I bought an iphone 4 a couple of weeks ago. I have no problem sending texts to people within Toronto, ON area but when I try to text home to Ireland, the message is being sent but not received at the other end.

 

Any solutions?

 

Thanks a mil

 

laelaok

 

 

 

Accepted Solution

Re: Text messages overseas being sent but recipient not receiving them

Solved by Former Moderator FidoJonathan

Hello laelaok,

 

Welcome to the Fido technical community,

 

I suggest you contact our support line at 1888-481-FIDO(3436). As we may need to verify the flow process of the international SMS you send. As well we may need to verify if we have a contract with the Carrier in Ireland.

 

Please have the following information when you call.

 

1. The number your sending the SMS to 

2. The carrier provider name of that number

3. If the person send you an SMS do you receive it?

4. When did you send that number an SMS?

 

I hope this process will help you resolve this issue,

View solution in context
2 REPLIES 2
FidoJonathan
Former Moderator

Hello laelaok,

 

Welcome to the Fido technical community,

 

I suggest you contact our support line at 1888-481-FIDO(3436). As we may need to verify the flow process of the international SMS you send. As well we may need to verify if we have a contract with the Carrier in Ireland.

 

Please have the following information when you call.

 

1. The number your sending the SMS to 

2. The carrier provider name of that number

3. If the person send you an SMS do you receive it?

4. When did you send that number an SMS?

 

I hope this process will help you resolve this issue,



Fishss
I'm a Participant Level 1

one simple question : Did u add + or 1 in front of yr dial number ?