Terrible customer service representative

Terrible customer service representative

Terrible customer service representative

ryanr
I'm a Participant Level 1

Terrible customer service representative

I have been a consumer of products and services for decades and am not a difficult client. I just had the worst interaction with a customer service representative I've ever experienced - "James" at fido call centre. He was condescending and rude from the second sentence out of his mouth. I tried to ignore his tone until the 3rd time it was used and then asked to speak to a supervisor. James interupted me, talked over me and felt he needed to have the last word. I was then hung up on... 

 

I will be filing a report with Fido, the BBB and consumer affairs.

1 REPLY 1
FidoRanya
Former Moderator

Hey @ryanr

 

Thanks for sharing your experience with us! 

 

That's definitely not how we want you to feel and I sincerely apologize, this is no way to treat a customer! 

 

I'll send you a PM so we can look into this further Smiley