Temporary Suspension

[sylvialyw]

Hi, I asked for suspension for two months on the 1st of May. I received my bill two days ago and it shows my normal rates plus another 14 dollars more. Do I have to pay my rate even when my number is on suspension? Can someone please help out? Much appreciated.

[sylvialyw]

Hey @sylvialyw,

When a temporary suspension is added, your monthly fees are covered.

Is it possible your current invoice includes a past due? 

[FidoRachel · Accepted solution]

Hey @sylvialyw,

When a temporary suspension is added, your monthly fees are covered.

Is it possible your current invoice includes a past due? 

[sylvialyw]

Thank you for your reply, I went to check all my relative emails and see that I have a bill came in after I asked for suspension, so I think the amount includes a past due. Have a good day!