Temporary Suspension

[nicole18]

Hi,
I called in January to temporary suspend my account for 2 months since I am out of country. I was charged 7.00 suspension fee for February. This month I received the bill and found that I was charged for this month my full phone plan bill (55) + 7.00 suspension fee . Can you please look at my account and see if my account is suspended.

[FidoCharles]

Hey @nicole18

Welcome to the Community!

Is your balance on Fido.ca My Account showing the same amount? The real up to date balance would be shown there.

If it is you can definitely contacts us so we have a look at this with you

We can also send you a PM on here if you prefer

[nicole18]

Yes, it shows the same amount on fido.ca

Please take a look for me.

Thank you 

[FidoCharles]

I'll send you a PM on here so we check that out