Temporary Suspension

Temporary Suspension

Temporary Suspension

SOLVED
Spabest2016
I'm a Participant Level 1

Temporary Suspension

Hi,

I have a Data and a talking SIM
And I will be living abroad from now until May first, is there a way I can pause my subscription for that time and resume it once I get back?

and save my current offers?( like my GB )

Accepted Solution

Re: Temporary Suspension

Solved by Moderator

Hey @Spabest2016

 

Welcome to the Community!

 

Are you currently on a contract? If no, you might be able to temporary suspend your line

 

Note that :

  • A number can only be suspended once every 12 months period
  • There is a fee of $7 per suspended month that has to be paid in advance
  • The suspension can only start at the beginning of a new cycle

 

As mentioned by @morfao1 Smiley

 

If you'd like to have a look at you options, don't hesitate to reach out to customer service

 

If you prefer we send you a PM here instead, let us know!

View solution in context
4 REPLIES 4
morfao1
I'm a Contributor Level 1

Yes they do.Its called "temporary suspension".

 

You can only do it once every 12 months.If im not mistaken it cost $7 bucks per month per line and it starts at your next billing cycle.

 

Call 611 to set it up Smiley

Hey @Spabest2016

 

Welcome to the Community!

 

Are you currently on a contract? If no, you might be able to temporary suspend your line

 

Note that :

  • A number can only be suspended once every 12 months period
  • There is a fee of $7 per suspended month that has to be paid in advance
  • The suspension can only start at the beginning of a new cycle

 

As mentioned by @morfao1 Smiley

 

If you'd like to have a look at you options, don't hesitate to reach out to customer service

 

If you prefer we send you a PM here instead, let us know!



Jusksk
I'm a Participant Level 1

Hi, I want to suspend my plan from 3th of May to 28th of August.

Hey @Jusksk!

 

Welcome to the Community!

 

I've moved your post to this thread since it's related. 

 

You can find everything you need to know in the solution above. Smiley