Switching internet from Acanac(bell) to fido

[luv2jde]

My current internet provider(Acanac)'s service will end on Dec. 4th 2016.

I want to start this fido internet when my current internet service ends.

Thank you

***Edited to add Labels***

[twarpdev]

It looks like you start charging the internet service when you ship out the modem.

So when are you planning to ship the modem?

Thank you

[twarpdev]

And I already placed the order on Nov, 11 2016.

This is my order # 3130328A, and It didn't ask me to choose the installation date.

[FidoRanya]

Hey @twarpdev ,

Thanks for reaching out about this and Welcome to the Community!

We start charging you as of the day that we send out the modem , that's correct. Did you ask to have it shipped or to pick it up in store, it shouldn't be taking this long.

You can double check which option you selected by looking at the confirmation email you received.

[twarpdev]

I chose shipping the modem option instead of picking it up.

Thank you

[FidoMaria]

Hi @tawrpdev!

Did you place your order over the phone, or was it done online? If it was done by phone and a tech installation was required, the rep would have scheduled one for you. Otherwise, you'll simply need to follow the instructions provided with the modem to set it up yourself.

Let me know if you have any more questions.

[twarpdev]

I placed the order from your fido website, I chose the shpping the modem option, since then I got no updates what so ever not even tracking number of the modem. Only stuff I can find about my order from your website is below table.

Service Ordered     Order Date     Request     Activation Date     Fulfillment Type

Internet	11/7/2016	Activate	11/7/2016	None
Modem	11/7/2016	Activate	11/7/2016	Ship to Address

*Removed image as it contained personal info

[FidoKenny]

Hey @twarpdev.

Did you get a chance to check the Spam folder from your inbox to see if you might have received any information from us?

Let us know.

[twarpdev]

I just checked the spam box, nothing at all.

[FidoKenny]

@twarpdev

I'm sending you a PM to get this looked into.

Talk to you soon.

[twarpdev]

Yep, since I don't want to pay the two internet providers at the same time.

I want to start using the Fido internet, once my Acanac provider disconnected their service on the Dec. 4th, 2016.

So if it's possible, I'd like to start using the Fido internet from Dec. 4th, 2016.

Thank you

[FidoManuel]

We can definitely help you with that! You can place your order online through our website and choose your installation date!

[FidoKenny]

Hey @luv2jde and thanks for reaching out.

I will be great to have you with us for the internet service.

Were you looking to know on which date you would get your service?