Switching from prepaid by the minute to monthly question

[JamesK]

OK so I have a question or two and hopefully you guys can help me out. I have had a prepaid by the minute account for quite some time and usually do the $100 top up that lasts 365 days as I don't normally use the phone that much. If I decided I wanted to switch to a different plan like say a monthly plan then what would happen to my balance in my account? Also on top of that would it even be possible to go from a prepaid account to a monthly account?

[KAPABLE-K]

You are able to switch from prepaid to postpaid. This is called a migration from a prepaid account to postpaid. Your number as well as your balance would be transferred over to the monthly account. Also there are no fees associated with this migration.

[JamesK]

So when the balance gets transfered over I'm assuming it would pay for however many months it can before I have to start "actually" paying monthly correct? Also just to add a question: How would I go about switching to a monthly plan exactly? Over the phone or just through my account online?

[Cawtau]

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@JamesK wrote:

So when the balance gets transfered over I'm assuming it would pay for however many months it can before I have to start "actually" paying monthly correct? Also just to add a question: How would I go about switching to a monthly plan exactly? Over the phone or just through my account online?

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Hello JamesK,

  Your account balance will be transferred from your prepaid account to your monthly service. Your final prepaid airtime will appear as a credit on your second invoice. 

  You should also be aware that a credit check will likely be required. You can find more information here.

  To switch to a monthly plan, you can visit a Fido store or call 1-888-482-3436 

Hope this helps 

Cheers

[FidoPierre]

Thank you guys for providing JamesK this information!

@JamesK did you get a chance to reach out to our customer service team by phone?

Let us know if you still need help with these changes and I'll send you a PM directly on here!