Switched to new plan - now no data!

Switched to new plan - now no data!

Switched to new plan - now no data!

patrickbpenguin
I'm a Participant Level 3

Switched to new plan - now no data!

I switched to the $60/10GB plan (previously was on $85/10GB plan) yesterday - so nothing changed for me other than the price.  Ever since the plan was changed at the kiosk, I have no data. Talk and SMS text works fine - just no data. Everytime I try to access a page, I get redirected to fido.mobi and all the options to buy more data.  Have reset all network settings, restarted the phone multiple times. Chatted with a representative for an hour and nothing - their solution was to call in and escalate to the network support team.  Calling and being on hold for 4hrs is not very appealing - I'm hoping someone has a simpler solution out there?  I'm on an iPhone 6 Plus.

1 REPLY 1
patrickbpenguin
I'm a Participant Level 3

Finally resolved 4 days later - the guy who switched my plan forgot to throw the switch that activated the data plan. Sigh... at least I'm up and running.