Suspending my Fido Account Online

Suspending my Fido Account Online

Suspending my Fido Account Online

SOLVED
regina12369
I'm a Participant Level 1

Suspending my Fido Account Online

I called in Fido to ask them if I can suspend my account for the 3 months while I am away in Rome. They told me that I can online and in my account so I could just do it whenever. Now I am sitting here trying to find the "suspend plan" account on Fido and cannot seem to find it at all. 

 

Could you tell me where and how I can suspend my account please? 

 

 

Accepted Solution

Re: Suspending my Fido Account Online

Solved by Former Moderator FidoRachel

Hey @regina12369, sorry for the confusion, it can't be done online. 

 

I'll send you a PM, I'll take care of it. 

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4 REPLIES 4
danielbuzelli
I'm a Participant Level 1

I talked to someone on the phone today and my card wouldn't work. She told me to log in and pay the fee for the 2 months I will suspend it plus my bill for the month when I get the chance today. I just logged in and all I had was the amount for the bill, and not the suspension. So I paid the bill but I still need to suspend my account. Help? 

 

thanks!

Hey @danielbuzeli!

 

You can modify the amount to pay and include the cost of the suspension.

 

If you`ve already paid your balance owing and now just need to pay the suspension fee for 2 months, you can pay $14+ tax.

 

Smiley

 

 



KAPABLE-K
MVP

@regina12369 I never seen that feature in the online account, from what I know you can only suspend the account if the plan is still available at least thats what I was told in the past.



Hey @regina12369, sorry for the confusion, it can't be done online. 

 

I'll send you a PM, I'll take care of it.