Suspending my Fido Account Online

[regina12369]

I called in Fido to ask them if I can suspend my account for the 3 months while I am away in Rome. They told me that I can online and in my account so I could just do it whenever. Now I am sitting here trying to find the "suspend plan" account on Fido and cannot seem to find it at all. 

Could you tell me where and how I can suspend my account please? 

[regina12369]

Hey @regina12369, sorry for the confusion, it can't be done online. 

I'll send you a PM, I'll take care of it. 

[danielbuzelli]

I talked to someone on the phone today and my card wouldn't work. She told me to log in and pay the fee for the 2 months I will suspend it plus my bill for the month when I get the chance today. I just logged in and all I had was the amount for the bill, and not the suspension. So I paid the bill but I still need to suspend my account. Help? 

thanks!

[FidoChristina]

Hey @danielbuzeli!

You can modify the amount to pay and include the cost of the suspension.

If you`ve already paid your balance owing and now just need to pay the suspension fee for 2 months, you can pay $14+ tax.

[KAPABLE-K]

@regina12369 I never seen that feature in the online account, from what I know you can only suspend the account if the plan is still available at least thats what I was told in the past.

[FidoRachel · Accepted solution]

Hey @regina12369, sorry for the confusion, it can't be done online. 

I'll send you a PM, I'll take care of it.