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I called in Fido to ask them if I can suspend my account for the 3 months while I am away in Rome. They told me that I can online and in my account so I could just do it whenever. Now I am sitting here trying to find the "suspend plan" account on Fido and cannot seem to find it at all.
Could you tell me where and how I can suspend my account please?
Solved! Go to Solution.
May 2016
Hey @regina12369, sorry for the confusion, it can't be done online.
I'll send you a PM, I'll take care of it.
I talked to someone on the phone today and my card wouldn't work. She told me to log in and pay the fee for the 2 months I will suspend it plus my bill for the month when I get the chance today. I just logged in and all I had was the amount for the bill, and not the suspension. So I paid the bill but I still need to suspend my account. Help?
thanks!
@regina12369 I never seen that feature in the online account, from what I know you can only suspend the account if the plan is still available at least thats what I was told in the past.
Hey @regina12369, sorry for the confusion, it can't be done online.
I'll send you a PM, I'll take care of it.