Supposed to have 1 GB, why do I have 4 GB?

Supposed to have 1 GB, why do I have 4 GB?

Supposed to have 1 GB, why do I have 4 GB?

Marcerian1234
I'm a Participant Level 1

Supposed to have 1 GB, why do I have 4 GB?

I just got a new 50$ plan and im supposed to have 1gb of data but when i open the fido app it says that ive used 3.84 gb out of 4

2 REPLIES 2
FidoJulien
Moderator

Hey @Marcerian1234

 

If you just activated a service with us, it is possible you got to benefit from the 3 GB bonus promo that we're offering until July 3rd.  If that's the case, you would see 4 GB on your plan instead of 1.

 

If you want to double check, you can contact us using any of the ways you'll find here.  Alternatively, we can send you a PM.

 

Let us know! Smiley



KAPABLE-K
MVP

Hello @Marcerian1234,

 

Welcome to the community!

 

I would suggest you call and speak to customer service if you think there is a discrepancy in your plan details to avoid any surprise billing.