Supposed to have 1 GB, why do I have 4 GB?

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I'm a Participant Level 1 Marcerian1234
I'm a Participant Level 1

Supposed to have 1 GB, why do I have 4 GB?

I just got a new 50$ plan and im supposed to have 1gb of data but when i open the fido app it says that ive used 3.84 gb out of 4

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I'm a Legend Level 1
I'm a Legend Level 1

Re: Supposed to have 1 GB, why do I have 4 GB?

Hello @Marcerian1234,

 

Welcome to the community!

 

I would suggest you call and speak to customer service if you think there is a discrepancy in your plan details to avoid any surprise billing.

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Re: Supposed to have 1 GB, why do I have 4 GB?

Hey @Marcerian1234

 

If you just activated a service with us, it is possible you got to benefit from the 3 GB bonus promo that we're offering until July 3rd.  If that's the case, you would see 4 GB on your plan instead of 1.

 

If you want to double check, you can contact us using any of the ways you'll find here.  Alternatively, we can send you a PM.

 

Let us know! Smiley



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